Privacy policy

Who we are

Our contact details
Name: Travelling Whale Ltd
Company Registered Number: 12512291

Email: info@travellingwhale.com

The type of personal information we collect and why we collect it

In line with Data Protection legislation (Data Protection Act 1998 & General Data Protection Regulation (EU) 2016/679), Travelling Whale Ltd is the data controller and determines how personal information is used. The following information is collected:

a) Enquiries and Bookings
When you enquire online, we will collect personal information from you, your full name, email, address, telephone number and details about where you are looking to travel. We use this information to help you find the right destination and to plan the best holiday

If you book a holiday with us, we will ask you to provide extra details about you and others who are travelling with you to help book your trip. Details include passport details and scans, emergency contact details, travel insurance coverage and any special medical or dietary requirements, visa details and flight details. We use this information to make bookings on your behalf and to book any relevant services set out in your tailor-made itinerary.

If you are a repeat client, we may retain some personal information to help improve the customer journey and help book your next trip with ease.

b) Marketing, Social Media and Advertising

Certain information is collected from you when you visit our website under legitimate interest. We will ensure your all rights are protected, but we gather information to ensure that our costumers can have an excellent experience.

This information is likely to include, the internet domain you use, your IP address and the device you are on, Your browser type and version, the platform you are using, operating system, the screen resolution, full URLs of the pages you visit, dates and times of when you accessed our website, the links used to access our site, details of the products and services that you are viewing and how long you were on individual pages of the website.

Cookies and similar tracking technologies are used to collect and track this information on our website. This information is to help us improve the security and site management of the website. This is not to identify individual users from this data. These data logs are kept temporarily for security and site management purposes only.

When using marketing or advertising services, we may collect and use certain information, including contact details according to your marketing preferences to contact you with certain marketing materials (we will only do this if you actively tick the opt in box). These details may also be to collect data to help us measure how well an advertising campaign is and to establish your interests.

We rely on your full consent to contact you directly about any offers. You can opt-out of our direct marketing at any point through the unsubscribe option in our emails by contacting us directly on info@travellingwhale.com

Your contact details may also be collected when entering into surveys, competitions or any promotions on social media and the website. We always ensure your rights are protected but will reply on consent and our legitimate interest in marketing and market research.

Other details may be collected when you engage with us on social media such as your user name when you mention, tag or contact us directly. This is so we can respond to any questions or queries you may have.

Administrative and Analytics

Certain information may be collected when we are in contact with you via email, telephone or via online chat to ensure the quality of service and to ensure that every customer is receiving the best travel advice.

If you contact us for a particular reason other than the ones set up above, we will collect and store the information in line with GDPR Regulations and ensure your rights are protected. 

We also collect data from third parties, such as Google Analytics to track our website.

Relevant health conditions, disabilities, access and special dietary requirements may be required; we only collect information that is relevant to ensure that your needs are looked after and that you are safe during your holiday. Specific consent will be needed when these details are supplied.

If you pass along any third-party details to us (other travellers), we will need to ensure that you have received consent and informed the third parties of our privacy policy. This is so that they can contact us if they have any queries.

How we share your personal information

All information is processed according to the General Data Protection Regulation GDPR legislation, and we only share relevant personal information when needed with the following third parties:

A) Trusted third-party partners, services providers and local partners within the countries our traveller’s travel to. This is also stated in your contractual travel agreement with Travelling Whale.

B) In the case that we have a prospect buyers, your information may be included.

C) Third parties that need the information to comply with legal obligations such as airlines that need passenger information (phone number and email) under the IATA Resolution 830d (to inform passengers of operations difficulties)

D) To protect your rights as well as property or safety we may also share your details with relevant third party providers.

Please note that we don’t sell any information to third parties for their purposes and marking information. You can always contact us to remove your consent and to delete your data.

How we keep and store your personal information

Our company’s policy is to ensure your information is protected. We store your data in our secure cloud platform where all personal information is password protected. Your information online and it is password protected. We keep your data for limited and appropriate periods only. You can contact us anytime by email at info@travellingwhale.com to get your data deleted.

Your data protection rights

Under GDPR protection law, you have the following rights:

Access: You have a right to have a copy of your personal information

Rectification: You have the right to change your personal information if it is incorrect and add more details if the information we hold is incomplete.

Erasure: In certain circumstances, you have the right to ask for your information to be erased

Restriction: In a specific circumstance, you may request to restrict the processing of your data.

Processing: In certain circumstances, you have the right to object to the processing of your information.

Portability: you have the right to contact us to ask us to transfer your data to another company. You can contact us at info@travellingwhale.com. We will have one month on receipt of contact to respond to you.

Objection: You can object to direct marketing under your general rights

Changes to our policy

We reserve the right to change this privacy policy according to our company needs. The information will be updated on our website www.travellingwhale.com, and where appropriate, you will be notified by email.

Contact and complaints

You have the right to contact us if you have any comments or questions with regards to this privacy policy. Please contact info@travellingwhale.com.

Updated: 5th May 2020